Embedded Technology Insider


Issue 1, January 2015

Call us: 1-888-GO-AXIOM


2014 Reflections and 2015 Anticipations

With the start of a New Year, it's important for all of us at Axiomtek to reflect on our last year's goals, progress and the achievements that we have made. We look forward to 2015, our 25th year in business, and continuing to focus on serving you and the ever-changing industry needs of our customers. In looking back on 2014, we believe that whether you measure success in customer satisfaction, the latest in innovative technology, product quality or business growth - our company has shown a strong commitment in providing world-class products and services to our customers and partners.

2014 was a busy but highly satisfying year for all of us here at Axiomtek. We are proud of what we have accomplished and would like share some of the highlights with you.


Product Quality and Customer Service

Customer satisfaction is highly important to us at Axiomtek. Your feedback, whether from our customer satisfaction surveys or through the sales team, was taken as a matter of the utmost importance. We have worked year-round to ensure that all areas of our operations are meeting your, and our, highest expectations.

2014 was the year we made major strides to improve our quality control processes. The results from all of our facilities in the United States have shown significant improvements in the key areas below:

  • Return Merchandise Authorization (RMA) rate. We exceeded our 2014 goal and went as low as 0.2 percent - a clear indication of our company's adherence to high quality standards.
  • On-Time Delivery (OTD) rate reached 100% for many months last year through the efforts placed on enhancing our order planning process.

    We also took a big step to protect your merchandise, company data and confidentiality by going through the qualification process as a member of the Customs-Trade Partnership Against Terrorism (C-TPAT). We worked with the U.S. Customs and Border Protection (CBP) to safeguard our supply chain, identify and improve any existing security gaps and implement specific measures to ensure the highest security level. We are now designated as a low-risk company and a member in compliance with stringent C-TPAT standards.


Company-wide Growth

2014 was a year of great success for our entire company We will reach a quarter of a century mark in 2015 and are well-positioned to support our customers in the years to come.

We would like to share with you some of the achievements we have accomplished in 2014.

  • 19% revenue growth rate for our entire global company
  • 8.44% increase in number of employees
  • Axiomtek North American business unit's growth rose at an exponential rate.
    Our revenue reached 22.2% over its 2014 goal
  • 35% increase in major account customers for Axiomtek North American business unit alone

    As we move forward into 2015, our company's milestone year of being in business for a quarter of a century, we have undoubtedly proven that we have served our growing list of customers and partners well. As one of the leaders in the industry who understands a variety of industry-specific needs, we will continue our commitment to you by designing and manufacturing high quality and reliable products and implementing the latest technology to ensure that we have the best to offer our customers and potential customers. We will keep our focus on improving our quality control process, enhancing our production engineering capacity and reducing our return merchandise rate. Our goal is to continue to earn your trust and keep our promise to deliver the best-in-class products and services you deserve.

    Thank you for your trust and friendship. We look forward to a great new year and our continued partnership.

    From your team at Axiomtek


2014 Product Highlights

With another year under our belt, we at Axiomtek were once again glad to be able to serve our customers the solutions they needed for all of their most difficult projects. Our products are trusted by leading companies in various industries including transportation, utilities, medical, automation, gaming and food services. The breadth and depth of our product lines are extensive and mature. You can count on our products and experienced engineering team to meet all of your requirements. Some notable products of 2014 are listed as follows.

Internet of Things

The Internet of Things (IoT) is the way of the future. Billions of devices and users are connected through the internet for a variety of reasons including performing tasks such as controlling lighting and temperature of smart homes. IoT allows for transferring and analyzing of important data to help manufacturers and service providers designed smarter products and solutions to meet increasingly complicated needs. In 2014, we launched many IoT building blocks for various industry uses. They are versatile, easy to integrate and allowing for fast deployment of new applications. With products like our robust DIN-rail, fanless embedded system ICO300; the IPC932-230 EtherCAT Master controller; and the high-performing embedded system, the eBOX560-880-FL, we helped systems integrators develop better products, drive efficiency and learning, and make lives easier for millions of people.

Check out Intel's Roving Reporter article about our ICO300 system and its impressive usage within battery operated homes.

Embedded Systems

Some of our key embedded systems products from the rBOX, tBOX and eBOX series were awarded the 2014 Taiwan Excellence Award and recognized as the best in research and development, design and quality. We released the 4th Generation Intel® Core™ I or Celeron® processor eBOX670-883-FL, a fanless, EN60950 certified, high performance embedded system with rich I/Os that was conceived with ease of customization in mind. It is the perfect choice for a variety of mission critical projects.

Our focus on innovation continued with the tBOX312-870-FL, our newest, ruggedized and powerful transportation embedded controller equipped with Intel® Core™ I processor and certifications for vehicles, fire protection and European safety standards. This system is made for the demanding conditions of rolling stock, with its wide operating temperature range, anti-vibration feature and M12 connector.

The award winning rBOX101-6COM(ATEX) combines a rugged design for harsh environments, wide operating temperature range, Intel® Atom™ processor Z510 PT for low power consumption and certifications for heavy industrial settings and ATEX (anti-explosive). It is ideally suited for power utility and heavy duty industrial applications.

Take a look at how Axiomtek's embedded systems work along with the future of intelligent transportation and smart city designs. Read more here.

Single Board Computers & Panel PCs

On the board front, our versatile PICO880 was known for offering powerful performance and great graphical capabilities in a 2.5" form factor with latest 4th Generation Intel® Core™ i3/i5/i7 or Celeron® processor. The board is highly compact and designed with expansion capabilities that made it easy to integrate. Many of our current SBC customers have selected it for a variety of uses including medical equipment, HVAC control and in-vehicle applications.

To learn more about how our SBC products, including our PICO880, are the perfect choices for vehicle-to-vehicle (V2V) communication applications, its related trends and recent news on future government's mandate, click here.

Touch panel PCs have also made a major impression on our customers in the automation industry this this year, with products like the GOT5152T-834. With an ultra slim design, the powerful Intel® Celeron® processor J1900 (Bay Trail) and IP65/NEMA 4 front bezel, the GOT5152T-834 gave our panel PC customers a reliable and high quality product that was made specifically to suit their needs.

Read more about how Axiomtek's touch panel PCs can be used to automate factory production lines and help enhance productivity even during the busiest seasons.

Digital Signage Player

For presentations in the classroom, information at the shopping mall, or even ordering at the local fast-food chain - our OPS880, the world's first IPSS compliant digital signage player, offers useful features that helps provide reliable control and effective management of digital whiteboards, kiosks, and digital menu boards. Its powerful computing performance and 4K resolution are a great combination for applications that require high graphic and video quality.

You can learn more about two of the world's first IPSS compliant digital signage players by clicking on this link.

Design & Manufacture Services (DMS) and Gaming

The gaming machine integrators came to our Design & Manufacture Services (DMS) team for personalized service and design assistance as well as our highly customizable boards and systems for their casino machines projects. An example of our gaming products launched in 2014 is the GMB810. It offers triple display view and 4th Generation Intel® Core™ i3/i5/i7 (Haswell), Pentium® or Celeron® processor for powerful performance. Our Industrial PCs, Medical Panel PCs and Network Appliance products are made for systems integrators who require high quality, highly reliable and feature-rich products for their important projects. We will continue to provide value to you, our customers, and use our years of experience and industry insight to design and manufacture exceptional products to serve your needs.


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