Our All-in-one Smart Approach to Provide the Most Value to our Customers
Axiomtek’s customer-focused approach in doing business has been the core of our value system for the past 30 years since we opened our door in 1990. We have always prided ourselves on our ability to deliver high quality products and exceptional services to our customers. Our overriding goal is to help our customers face their project development challenges with ease and deliver high values to their investment in our partnership.
Our customers, regardless of account status, have always received highly personalized services and assistance from our teams. Many of our systems integrator and OEM/ODM customers recognize the value of our support - and have expanded their project scope to include the many services we offer, i.e., engineering, COTS integration, customization assistance, value-added and contract manufacturing services.
Key Account Services:
Customize and Craft Your own Specialized Services to Suit Your Individual Project Needs
For key account projects with large volume and high level of complexity or varying degrees of needs, our customers have enjoyed our unique ability to craft and quickly implement services specifically designed to support any and every facet of their project needs. Axiomtek has learned what most of our customers require to be successful and has evolved with them through the 30 years of service. We know how we can help ease project development headaches and we are committed to continuing our support of your project goals and to helping you achieve smooth and fast deployment or time to market. Examples of the key account services are as follows:
Dedicated Team and Resources
We Work as Your Extended Team
Each key account customer is assigned with a dedicated team that will provide support through every stage of your project. With a single point of contact and an assigned backup personnel, every key account will achieve maximum communication efficiency with ease. You will receive high level of personalized support from your account manager, who manages the dedicated team behind-the-scenes to ensure that all of your project needs are met. The team may include an assigned inside sales, project manager, product manager, program manager, buyer/planner, quality assurance and experienced engineering resources.
These team members will ensure effective internal communications, detailed project development assistance and continuity of support throughout your project and product life cycle with the utmost attention given to your benefits.
Specialized Manufacturing Cells
Your own Manufacturing Station in our Facility
Our specialized manufacturing cells allow for high level of production/integration efficiency, quicker deployment and reduced risk of errors on your project. These customized manufacturing cells are built to fit your project requirements and include special testing stations, supply storage and more. It can also house any in-depth documents for process compliance and highlight any special instructions to ensure 100% error-free delivery of the desired solution quickly and efficiently.
Custom Testing
We Test for Your Success
To ensure that your product meets your project’s intended functionality and application requirements, we can save you time and effort by offering custom testing services designed to test all or any aspects of the solution’s functionality. If required, we can help develop software for testing or work with your software to ensure that the final solution meets all of the application requirements.
Other Services:
Comprehensive Level of Support
Axiomtek offers a comprehensive suite of services that will address all facets of your project needs. Our intelligent service offerings can help you shorten your development cycle, reduce design efforts and costs, speed up the time to market and achieve a higher return on investment.
Value-added Services
Our value-added services include engineering services that cover overall project support or task-specific assistance during the development, testing and deployment phases of your mission-critical projects.
They also include integration and manufacturing services such as process documentation, high mixed system integration, ERP/MRP and new product introduction.
Additional value-added services also include bill of material and configuration management, direct order fulfillment and more.
Learn more about our value-added services here.
Design Engineering Services (DES)
Our Design Engineering Services team was created to offer indispensable help to achieve critical tasks in the development process. It can help system designers overcome issues in electric design, heat dissipation, verification tests, production quality control and warranty support.
Each local team serves as a true resource to our customers. In the US, the DES team consists of highly experienced software, hardware, mechanical, systems and application engineers who are ready to support any design-in or engineering requests. The team works as our go-to customer resource group and an extended team to help our customers achieve their project goals and fast and successful deployments.
Learn more about the DES team support and our design-in services here.
OEM/ODM Services
Axiomtek has three decades of experience, capabilities and R&D resources that can help bring your concepts and ideas successfully to life. We can support your project development at all stages of design and manufacturing, from concept to deployment. A global company with localized resources, Axiomtek employs an international distribution network and worldwide inventory control and tracking system to manage inventory availability and prompt delivery. We are an ISO 9001:2015, ISO 14001:2015, and TUV-certified company who maintains stringent quality standards in our manufacturing processes..
Learn more about our OEM/ODM services here.
Embedded Software & OS Customization Services
Axiomtek’s software team innovates to provide embedded software services that include BIOS customization, embedded OS development and software API utility and driver support services to help you optimize system resource demand, reduce total cost of ownership, improve system reliability and system design time to market.
Learn more about our embedded software & OS customization services here.
