Support and Service

Global Support

Global Support

Axiomtek maintains a global network of international subsidiaries and distributors representing the Axiomtek brand in more than 60 countries. To maximize service efficiency, Axiomtek employs an international service network. The worldwide technical support and sales services among the 21 offices located in Taiwan, America, Europe, and China have been ensuring prompt services to customers.

Through our global network of international subsidiaries, customers may gain fast services and utmostly favorable pricing. Each project is fully supported by a group of experienced engineers, mechanical engineers, field application engineers, and sales coordinators from our worldwide offices. From concept to design, Axiomtek provides comprehensive services to help customers shorten their product development cycle while helping them speed up the time-to-market process in gaining a competitive edge. With Axiomtek, it has never been this easy to develop a project! With years of experience and knowledge, Axiomtek is no doubt the best partner in the industry application fields as it brings brings you complete customers’ satisfaction throughout the entire project.

Technical Support

Outstanding technical support is what Axiomtek takes pride in. Our customer service department is composed of technical support professionals at our headquarters as well as in global regions, providing real-time technical support through their professional knowledge. Customers can also obtain real-time updated information such as manuals, drivers, and BIOS at our download center.

eRMA Services

Axiomtek's online eRMA offers nonstop RMA services. Containing plenty of test reports, the eRMA section allows customers’ access to the most updated repair information. All RMA tracking information is available for viewers online. It is simple to use and is available online, 24 hours a day, 7 days a week.

Quality Assurance

Axiomtek is a company with ISO 9001, ISO 14001, ISO 13485, and TUV certificates. Strict quality standards are maintained throughout our manufacturing processes to ensure that products endure rigorous quality checks at every stage during the production. As a global citizen, Axiomtek is committed to providing green products that are compliant with WEEE and RoHS regulations. For more information, please refer to the Axiomtek WEEE, RoHS and REACH Compliance Statements.

Conflict Minerals

Axiomtek recognizes and understands that the company’s business activities and products may impact the society and environment. To shoulder its social duties, Axiomtek undertakes the following responsibilities: All products and packaging thereof do not contain conflict minerals from Congo, its neighboring counties, or any armed-conflict areas within the geographic territories of these countries. For more information, please refer to the Agreement of Non-Use of Conflict Minerals.

Software Services

To optimize system resource demands, reduce total costs of ownership (TCO), improve system reliability and time-to-market (TTM), Axiomtek established the embedded OS services force in 1999. Utilizing a platform concept, Embedded Computing Platform combines two elements: a hardware SBC body and an embedded OS soul which constitute the perfect match for many target applications.

OEM & ODM Services

Axiomtek specializes in OEM and ODM projects. With abundant experience, capabilities, and R&D resources, at Axiomtek, OEM and ODM integration has been made a glowing success!